SAP Commerce Cloud

Make online buying experience robust and exciting with SAP webshop

SAP Commerce Cloud (aka SAP Hybris) is a highly flexible and feature-rich omnichannel SAP E-commerce Platform. With a wide range of built-in functionalities, flexibility, and above all, extreme extensibility, SAP Hybris solution has held the leading position in online commerce for years. Delivered in the Azure cloud as a PaaS model to ensure high availability and scalability of webshop commerce functions across all customer channels.

SAP eCommerce solution empowers fully omni-channe online business, delivers personalized customer experiences, and unifying sales processes with one single platform.

It is a feature rich, extremely flexible and highly extensible eCommerce platform for building unique customer experiences. Successfully proven its webshop potential for the largest companies on both B2C and B2B markets.

The Right Transforming B2B Customer Experience

It's not a one-off project but continues transformation by Harvard Business Review.

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SAP Commerce Cloud a Gartner Leader

Find out why Gartner again recognized SAP eCommerce platform solution as a Leader in the 2020.

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SAP eCommerce 2020: SAP CX Insights

How SAP helps brands navigate through uncertainty with no limits to continual fearless growth.

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#1 in Global Commerce Market Share!

Gartner again recognized SAP as a Leader in the 2020 Magic Quadrant for Digital Commerce.

Billion In Commerce Revenue

SAP webshop acquired the largest number of customers with GMV’s annual trading revenue of over $1 billion.

Industries

SAP Hybris continues to leverage one of the best PIM model of managing a large, complex product catalog.

Countries

SAP has achieved the most geographically dispersed customer base of any vendors assessed in this Magic Quadrant.

Robust SAP Commerce in simple way

Improve online commerce with rich B2B and B2C capabilities to expand the business capacity.

Customer Experience

Engage your customers with a highly customizable and personalized experience and operating across the globe seamlessly. Reach your customers exactly to their needs with the WYSIWYG approach.

Product Content Management

State-of-the-art PCM model handling large volumes of product data is consolidated on one platform and consistent across all channels right away.

Define loyalty

Boost loyalty and increase your sales using real-time personalized shopping with customer characteristics built on SAP Commerce Cloud machine learning.

Decouple storefront

Build fully engaging Offline eCommerce capabilities with SAP Spartacus Storefront. Above all, deliver a consistent customer experience across any location, device, and every time.

Define exciting mobile customer journey

The acronym “FIRE”, standing for Fast, Integrated, Reliable, and Engaging, sums up all the attributes to think about when building SAP Commerce Cloud with PWA.

Rich mobile online shopping

Build first-class user experience that truly earns a place on the user's home screen using tandem SAP Hybris Commerce and PWA technologies.

App-like experience for browser

Bring a native app-like user experience to cross-platform web applications. No more download the app from app stores, and can still enjoy the benefits of a native app.

Low development cost

Extendable built-in functionalities in SAP Commerce platform, along with high CX flexibility allows accelerate and innovate the shopping trade quickly with lower time and effort.

Mobile-first design

Build mobile-first commerce solution to take advantage of new digital experiences with headless SAP webshop.

Handle client individually with one-to-one personalization

Serve each customer individually with advanced real-time personalization using machine learning available through SAP Hybris Commerce.

KPI-driven suggestions

Enrich landing pages, product pages, suggested products, and more according to the customer's profile focusing on specified business KPI.

Real Time data

SAP Context-Driven Services on the SAP webshop actively monitors and analyzes the contextual and behavioural customer commerce journey in real time for creating individualized customer experiences.

Machine Learning

Engaged machine learning actively responds to the needs of the current customers to always deliver perfectly tailored content.

Conversion of client into buyers

94% of companies reported an increase in sales and conversion after applying SAP Context-Driven Services personalization to their SAP e-commerce solution.

Maximize SAP Commerce Cloud with prebuilt integrations

Deliver a holistic customer journey experience through the full range of consistent integrations required to stay ahead of the competition.

Prebuilt Integrations

SAP Hybris Commerce comes with more than 30+ prebuilt integrations including SAP S/4HANA, SAP ERP, SAP CX solutions, as well as with third-party applications.

Intelligent Enterprise

Accelerate the digital transformation and unify business processes to smoothly adapt to the incoming changes of various departments.

SAP Cloud Platform Integration

Ready to use SAP end-to-end integration platform offering lifecycle API management, enterprise platform integration, and pre-built connectors.

Save time

The loosely coupled nature of REST API integrations makes SAP webshop seamless to changes without affecting other systems composing Enterprise solutions.

Accelerate startup with ready-made industry-specific solutions

Ready-to-use SAP webshop implementation template enables fast jumpstart your e-commerce journey with SAP Commerce Cloud.

Proven solutions

Leverage fully constructed storefront, well-established technologies, and already prepared integrations.

Industry-specific capabilities

Take advantage of features, business processes, data models, and business logic tailored to unique requirements of the industry and operational beyond general e-commerce capabilities.

Prebuilt starting point

Accelerate e-commerce processes to deliver a custom-fit customer experience and keep up to date with the latest trends and changes driven by SAP experts.

Realize a fast ROI

Reduce cost & increase productivity by implementing projects with ready-made and easy-to-install SAP Hybris Commerce industry templates. As a result, significantly increase ROI and payback in less time.

SAP Commerce Cloud customers

Businesses trust SAP webshop solution.

Customer Use Case

Office Depot

Office Depot moved to SAP Hybris Commerce platform for its partners and customers to increase the number of orders and upgrade the e-commerce capabilities.

Customer Use Case

Daimani

Daimani operates the international VIP hospitality market providing personalized and specialist customer service using SAP Customer Experience solutions.

Customer Use Case

Bosch

Bosch offers a high-quality B2B customer experience through new business processes with SAP products to boost revenues.

Customer Use Case

MHE-Demag

Mhe Demag increases the market range and improves customer services.

Customer Use Case

Insight

International IT solutions provider increases market share and makes customers get started faster.

Customer Use Case

New Era Cap

New Era implemented SAP Commerce Cloud to provide both B2B and B2C customers a great and intuitive native mobile experience.

Customer Use Case

Alba

The waste disposal company streamlined and upgraded its customer experience by implementing CX solutions from SAP.

Customer Use Case

Sigma Healthcare

Healthcare company merges practice and customer insights obtain the required customers' attention.

Customer Use Case

Yell

Leading digital marketing services company deployed a new customer portal that reach customer expectations by using SAP webshop solution.

Customer Use Case

Maui Jim

Maui Jim is delivering personalized customer experiences to eliminate the distance between e-commerce and physical customer engagement.

Customer Use Case

The Shilla Duty Free

The Shilla Duty Free decreased its maintenance cost of launching a new e-commerce platform to execute its wide and ambitious vision.

Customer Use Case

Maxim Integrated

The use of solutions from the SAP Customer Experience suite enables the possibility to provide solutions for its growing number of customers through a global digital store.